Frequently
Asked Questions

Yes. Anyone residing in Nigeria with a valid bank account can use SATINERO after completing identity verification.

Yes. Identity verification (KYC) is required before withdrawals can be processed. This helps us comply with financial regulations, prevent fraud, and keep every transaction secure.

SATINERO currently supports: Bitcoin (BTC), Ethereum (ETH), Tether USDT (TRC20), Tether USDT (ERC20). Additional cryptocurrencies may be added over time.

After logging in, go to Deposit, choose the cryptocurrency, copy your wallet address or scan the QR Code, send your crypto, and wait for blockchain confirmation. Your deposit will automatically appear once confirmed.

Most deposits are confirmed within: Bitcoin: 10–60 minutes, Ethereum: 2–10 minutes, USDT TRC20: 1–5 minutes. Actual confirmation time depends on blockchain network congestion.

After your crypto has been processed, go to Withdraw, enter the amount, select your saved bank account, confirm using your 4-digit PIN. Your withdrawal will be processed automatically.

Most withdrawals are completed within 1–5 minutes. During periods of high demand or banking delays, processing may take slightly longer.

SATINERO updates its rates continuously based on live cryptocurrency market prices. Our rates already include our trading margin, meaning there are no hidden charges after your transaction.

No. The exchange rate displayed during your transaction already includes our service margin. There are no surprise charges.

Yes. Crypto prices change every second. Your transaction will always use the current confirmed SATINERO rate at the time your deposit is processed.

Yes. We use enterprise-grade security including: 256-bit SSL Encryption, Encrypted Wallet Infrastructure, Two-Factor Authentication (2FA), Withdrawal PIN Protection, Continuous Fraud Monitoring, and Secure Cloud Infrastructure.

Absolutely. Every deposit is sent to secure wallet infrastructure and monitored automatically before processing.

If you send an unsupported cryptocurrency or use the wrong blockchain network, your funds may not be recoverable. Always verify the wallet address and network before sending.

SATINERO Points are reward credits earned by reaching trading milestones. Every 1 SATINERO Point = ₦1. Points can be used to purchase Airtime, Data, Electricity, Cable TV, and other supported bill payments.

Your account automatically upgrades as your total completed trading volume increases. Bronze: Trade ₦100,000 → Receive 500 Points. Silver: Trade ₦500,000 → Receive 2,500 Points. Gold: Trade ₦1.5 Million → Receive 7,500 Points. Platinum: Trade ₦5 Million → Receive 25,000 Points. Diamond: Trade ₦10 Million+ → Receive 50,000 Points. Higher levels also receive better exchange rates.

Once you reach a milestone, your account upgrades automatically, an email notification is sent, and your SATINERO Points are credited automatically. No manual claim is required.

No. Each customer may only own one verified SATINERO account. Multiple accounts may be suspended.

Yes. You can update your bank account from your dashboard after completing the required verification process.

Simply click Forgot PIN inside your Settings page and follow the verification process.

Our support team is available every day. You can contact us through Live Chat, Support Ticket, Email, Telegram, and WhatsApp (if enabled).

Customer support is available 24 Hours, 7 Days a Week, including weekends and public holidays.

If your question wasn't answered here, simply click the Contact Support button below and our team will assist you.